Your business’s online reputation is now more important than ever before. Consumers will call or reach out to the business listing with the most reviews and highest rating first. Leaving anyone with no reviews, or even worse, bad reviews behind.
Online reputation management is about implementing strategies that will generate a consistent flow of positive online reviews. It’s about providing opportunities to improve your business, and its online presence, using real feedback. You’ll also be notified of when you receive new reviews so you can respond to customers and increase engagement online.
Our review software can focus on popular review sites like Google and Yelp OR target niche review sites when it makes sense for your business.
So What is Online Reputation Management?
It is implementing strategies that will generate a consistent flow of positive online reviews and provide opportunities to improve your business using real feedback. You’ll also be notified of when you receive new reviews so you can respond to customers and increase engagement online.
Our review software can focus on popular review sites like Google and Yelp OR target niche review sites when it makes sense for your business.
Brand Reputation Management Involves:
Deploying online reputation management software to gather reviews from customers and direct them to review sites that will best help your business
Adding review data structured markup to your website
Being proactive and following up with customers to leave online reviews about your business (68% of consumers will leave a review when asked)
Promptly responding to positive and negative reviews to either thank the customer for their great feedback or address the concern, aiding in online reputation repair and maintenance
Why Do Online Reviews Matter to a Local Business?
Before Google Reviews and Yelp, a disgruntled customer would have a very limited audience when it came to sharing their negative experience. They might tell their immediate group of friends and family or anyone willing to listen. However, widespread circulation of that verbal review would likely fall short in hurting a business.
Now more than 8 in 10 consumers trust online reviews as much as personal recommendations which mean customers are conditioned to seek out online reviews before doing business with any company.
Why Do Online Reviews Matter to a Local Business?
Before Google Reviews and Yelp, a disgruntled customer would have a very limited audience when it came to sharing their negative experience. They might tell their immediate group of friends and family or anyone willing to listen. However, widespread circulation of that verbal review would likely fall short in hurting a business.
Now more than 8 in 10 consumers trust online reviews as much as personal recommendations which mean customers are conditioned to seek out online reviews before doing business with any company.
Our clients love the online reputation management services provided by our talented team of experts. Don’t believe us? Here are some of the kind words they have to say!
Farewell Media has been such an easy and streamline experience. I was referred to Kevin and his team by a friend and within 24 hours had a workable website! As a real estate agent in a busy market, accessibility is one of my biggest concerns and I can’t say enough hood things about Farewell.
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