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Reputation Management

Your business’s online reputation is now more important than ever before. Consumers will call or reach out to the business listing with the most reviews and highest rating first. Leaving anyone with no reviews, or even worse, bad reviews behind.

So What is Online Reputation Management?

It is implementing strategies that will generate a consistent flow of positive online reviews and provide opportunities to improve your business using real feedback. You’ll also be notified of when you receive new reviews so you can respond to customers and increase engagement online.

Our review software can focus on popular review sites like Google and Yelp OR target niche review sites when it makes sense for your business.

So What is Online Reputation Management?

It is implementing strategies that will generate a consistent flow of positive online reviews and provide opportunities to improve your business using real feedback. You’ll also be notified of when you receive new reviews so you can respond to customers and increase engagement online.

Our review software can focus on popular review sites like Google and Yelp OR target niche review sites when it makes sense for your business.

Online Reputation Management Involves:

  • Deploying online reputation management software to gather reviews from customers and direct them to review sites that will best help your business
  • Adding review data structured markup to your website
  • Being proactive and following up with customers to leave online reviews about your business (68% of consumers will leave a review when asked)
  • Promptly responding to both positive and negative reviews to either thank the customer for their great feedback or address the concern

Why Do Online Reviews Matter to a Local Business?

Before Google Reviews and Yelp, a disgruntled customer would have a very limited audience when it came to sharing their negative experience. They might tell their immediate group of friends and family or anyone willing to listen. However, widespread circulation of that verbal review would likely fall short in hurting a business.

Now more than 8 in 10 consumers trust online reviews as much as personal recommendations which mean customers are conditioned to seek out online reviews before doing business with any company.

Why Do Online Reviews Matter to a Local Business?

Before Google Reviews and Yelp, a disgruntled customer would have a very limited audience when it came to sharing their negative experience. They might tell their immediate group of friends and family or anyone willing to listen. However, widespread circulation of that verbal review would likely fall short in hurting a business.

Now more than 8 in 10 consumers trust online reviews as much as personal recommendations which mean customers are conditioned to seek out online reviews before doing business with any company.

Pricing

Subscription – 12 month term, renews annually

Ready to get more attention from potential clients?

If you’re ready to take control of your business’s online reputation, reach out to Farewell Media and we can get you set up as soon as this week.

What Our Clients Are Saying

Great communication, on time and on budget. No surprises at all. They even fixed issues I did not even know about in the back-end of my web sight. I can’t recommend them enough. They definitely have a customer for life. Thanks for the amazing work and looking forward to having you do more work for us in the near future.

Lawrence Fisher

Owner, Home System Solutions

Great working with you guys!

Bill Baker

Owner, Dairy Radio Now